How to request deletion
- Send the request from the email address associated with your MapNero account.
- Use the subject “MapNero Account Deletion Request.” Include only your account email and, if applicable, your organization name. Do not send operational coordinates or other sensitive field data by email.
- We will verify account ownership by email before processing the request.
- After verification, we aim to complete the request within 30 days and will confirm the outcome by email.
If the button does not open your email app, write to support@mapnero.com.
What will be deleted
- Your authentication account, profile and account email.
- Your organization memberships and pending invitations.
- Device identifiers and account-linked application activity used for support or service operation.
- Private content and files owned only by your personal account, subject to the verification and retention rules below.
Organization-owned operational records
Maps, layers, hazardous-area records, reports, attachments and audit history created within an organization may be owned or controlled by that organization. These records may need to remain available for operational continuity, safety, audit or regulatory obligations.
Where organization-owned records are retained, MapNero will remove or anonymize the deleted member’s personal attribution where reasonably possible, for example by displaying “Deleted user”. Personal data will not be retained merely to keep the account active.
If you are the only owner or administrator of an organization, we may ask you to transfer ownership to another authorized member or confirm deletion of the organization before completing the request.
Data that may be retained
Limited records may be retained where required for security, fraud prevention, billing, legal compliance, dispute resolution or regulated operational auditing. Any retained data will be restricted to the necessary purpose and retention period. Organization-owned data may also remain under the organization’s documented instructions.
Local device data and subscriptions
- Data stored only on your device must be removed in MapNero or by uninstalling the app.
- Deleting your MapNero account does not automatically cancel an App Store or Google Play subscription. Subscriptions must be managed through the store where they were purchased.
Need help?
For questions about account deletion, data retention or organization-owned records, contact support@mapnero.com. See the MapNero Privacy Policy for more information.